Policies - BAMBOO INN LOS ANGELES LLC

Last updated: August 1, 2026

BAMBOO INN LOS ANGELES LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Place an inquiry — name, email address, phone number, and shipping address
Contact us — name, email address, and any details you share in your message
Browse our website — IP address, browser type, device information, and browsing behavior

Automatically Collected Information

When you access our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, and browsing patterns through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and process your orders
To communicate with you about your orders, inquiries, and account
To improve our website, products, and customer service
To send occasional promotional emails (only with your consent)
To comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

We never sell your personal data to third parties.

4. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

BAMBOO INN LOS ANGELES LLC
2005 W 7th St, Los Angeles, CA 90057
(213) 483-6938
superbigblackwolf@gmail.com

Last updated: August 1, 2026

Shipping Policy

Processing Time

Orders are processed within 1–2 business days after we receive your inquiry confirmation. We do not process or ship orders on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed by an additional 1–2 business days. You will be notified of any significant delays.

Shipping Rates & Delivery

We offer shipping throughout the United States. Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination.

Standard Shipping — 5–8 business days
Expedited Shipping — 2–4 business days
Free Shipping — on orders over $75 (standard shipping, continental US only)

Delivery times are estimates and may vary depending on your location and carrier delays. We are not responsible for delays caused by the shipping carrier or unforeseen circumstances.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24 hours for the tracking information to update.

We currently ship to addresses within the United States only. For international shipping inquiries, please contact us directly.

Return & Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a refund or exchange.

Eligibility Conditions

To be eligible for a return, items must meet the following conditions:

Item must be unused and in the same condition as received
Item must be in its original packaging
All accessories and documentation must be included
Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made items
Items marked as "Final Sale"
Products that have been used, damaged, or altered

Return Process

To initiate a return, please follow these steps:

Contact us at superbigblackwolf@gmail.com or call (213) 483-6938 with your order details
We will provide you with a return authorization and shipping instructions
Pack the item securely in its original packaging
Ship the item to the address provided by our team

You are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed within 5–10 business days to your original payment method.

Full refund — for items returned in original condition within 30 days
Partial refund — may be issued for items with missing packaging or accessories
Shipping costs — original shipping charges are non-refundable unless the return is due to our error

Exchanges

If you need to exchange an item for a different product, please contact us. Exchanges are processed once the returned item is received and inspected. Any price differences will be charged or refunded accordingly.

Your satisfaction is our priority. If you have any issues with your order, please reach out — we're here to help!

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the damage or issue, and we will resolve it promptly at no additional cost to you.

Contact Us

For any questions about our shipping or return policies, please contact us: